SupportCandy Addons

SupportCandy is a feature-rich WordPress helpdesk plugin designed for businesses, customer support teams, and service providers who need an efficient ticketing system. To further extend its functionality, SupportCandy Addons offer powerful enhancements such as email piping, ticket auto-assignment, WooCommerce integration, and advanced reporting.

Whether you’re managing customer queries, product support, or internal service requests, it provide the flexibility to create a fully customized support system within your WordPress website.

Key Features

1. Email Piping & Notifications

• Convert emails into support tickets automatically.
• Send automated responses and follow-ups to users.
• Customize email notifications and templates for different departments.

2. Advanced Ticket Management

• Create custom ticket fields to collect relevant information.
• Assign tickets automatically based on predefined conditions.
• Set ticket priority, status, and SLA rules.

3. WooCommerce & EDD Integration

• Link support tickets to WooCommerce orders.
• Provide order-based support with direct access to customer purchase details.
• Manage digital product support for Easy Digital Downloads (EDD) stores.

4. Role-Based Access & Multi-Agent Support

• Restrict ticket visibility based on user roles and permissions.
• Allow multiple support agents to collaborate on a single ticket.
• Enable private internal notes for agent communication.

5. Reporting & Analytics

• Generate detailed reports on ticket volume, response times, and agent performance.
• Monitor customer satisfaction and resolution rates.
• Export reports for in-depth analysis.

6. Integration with Popular WordPress Tools

• Works with Fluent Support, Awesome Support, WP Fusion, and Elementor.
• Supports SupportCandy API for third-party app connections.
• Compatible with SupportCandy Shortcodes for easy front-end customization.

Benefits 

✔ Improved Ticket Management – Automate tasks, categorize tickets, and streamline responses.
✔ Seamless Email Integration – Convert emails into tickets for a unified helpdesk experience.
✔ WooCommerce & EDD Support – Provide better eCommerce customer service.
✔ Customizable Workflows – Modify ticketing features to match your business needs.
✔ Enhanced Team Collaboration – Assign roles, track agent performance, and improve efficiency.

Best For

• Customer Support Teams – Manage inquiries with a structured ticketing system.
• WooCommerce Store Owners – Offer order-based support to customers.
• Freelancers & Agencies – Handle multiple client support requests.
• SaaS & Service Providers – Provide efficient technical support for products.
• Membership & eLearning Websites – Offer dedicated support for students and members.

Conclusion

With SupportCandy Addons, you can take your WordPress support system to the next level by automating workflows, integrating with WooCommerce, and providing a seamless ticketing experience. Whether you need email automation, agent collaboration tools, or customer insights, these addons will help you optimize your support operations.

Upgrade your SupportCandy Helpdesk today with premium addons and provide top-notch customer service!